THOUGHTFUL CARE FOR YOUR PURCHASES
Refund & Cancellation Policy
Current online request window: 14 days after verified payment. Each paid purchase keeps the deadline and policy recorded on its payment.
Request a full or partial refund within the request window shown on your receipt if an order is incorrect, damaged, not delivered, or canceled before fulfilment. Explain the issue and keep the goods available for any required return. Administrators review requests and may ask for details. Approved refunds return to the original payer through the original payment provider. Approval is not confirmation that money has been returned. Refund timing depends on the provider and bank. Subscription cancellation stops future renewal; access continues to the end of the paid period. Subscription refund requests are reviewed individually. This policy does not limit rights under applicable law.
How to Request a Refund
- Open Purchases & Refunds in your dashboard, or use the private refund link in your gift receipt.
- Choose the payment, enter the amount requested and explain the issue.
- The administrator reviews your request and any return arrangements.
- After approval, the administrator issues the refund through the original payment provider.
- EverBloom checks the provider’s completed refund record and updates both the buyer and the couple. A request or approval alone does not mean money has been returned.
Canceling a Membership
Open Billing & Membership and select Cancel Renewal. For automatic subscriptions, EverBloom confirms cancellation with the provider. Your current paid period remains available until it ends. Cancellation does not automatically refund an earlier payment. Use Purchases & Refunds for a separate refund request.
Vendor commissions are reversed proportionately when a refund completes. Withdrawals may be held while a refund is being reviewed. Canceling a service booking does not automatically refund a payment; request the refund separately.